Privacy Policy

Effective Date: July 24, 2026

1. Introduction

Welcome to AVA Enterprises ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.avaenterprises.info) or use our courier and logistics services.

2. Information We Collect

To provide reliable courier services, we may collect the following information:

Personal Identification Data: Name, physical address, email address, and phone number (including WhatsApp numbers).
Package Information: Details regarding the contents, weight, and destination of the shipments for legal and logistical purposes.
Business Information: GST details and business registration data for our B2B clients.

3. How We Use Your Information

The information collected is used exclusively for the following purposes:

To pick up, transit, and deliver packages to the designated address.
To send transaction alerts, tracking updates, and delivery confirmations via SMS, Email, or WhatsApp Business API.
To comply with statutory requirements (like GST and e-way bill generation).
To provide customer support and respond to inquiries.

4. WhatsApp Communication and Opt-In

By providing your mobile number to AVA Enterprises for booking a shipment, you explicitly consent (opt-in) to receive service-related notifications, tracking URLs, and delivery updates via WhatsApp. You can opt-out at any time by replying "STOP" to our WhatsApp messages or contacting our support team.

5. Data Sharing and Third-Party Disclosure

Strict No-Spam Policy: We do not sell, trade, or rent your personal information or mobile numbers to third parties for marketing purposes. Your data is strictly shared only with our internal delivery personnel and official logistics partners required to fulfill the delivery of your package.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

AVA Enterprises
Building No./Flat No.: 14/559, Challiyil House, Our Library Junction, Pathirappally, Alappuzha, Kerala, PIN Code: 688521
Phone: +91 9188862025
Email: support@avaenterprises.info