Refund & Cancellation Policy
Effective Date: July 24, 2026
If you wish to cancel a booked courier service, you must do so before the package is dispatched from our Alappuzha booking office or collected by our field executives. Cancellations made prior to dispatch are eligible for a 100% refund of the shipping charges.
Once a package is in transit, the service cannot be canceled, and no refund of the courier fee will be provided.
If a delivery fails due to incorrect address, recipient unavailability, or refusal to accept, the package will be returned to the origin (RTO). The sender is not eligible for a refund of the original shipping cost and may be liable for the return shipping charges.
In the rare event that a package is completely lost or severely damaged while in the custody of AVA Enterprises (excluding force majeure events), the sender may raise a claim. Claims must be filed within 7 days of the estimated delivery date.
Refunds or compensation for lost/damaged goods will be processed as per our standard liability clause or the declared value for insured packages. Processing time for such claims is 10-15 business days.
Approved refunds will be credited back to the original method of payment or the customer's bank account within 7-10 working days.
To request a cancellation or file a claim, please contact our support desk immediately:
Email: support@avaenterprises.info
Phone: +91 9188862025